Cancellation & Refunds

Cancellation & Refund Policy

  • Weddings, Proms, and Graduations: Cancellations made within 60 days of the event are subject to full charges.

  • General & Special Event Reservations (e.g., Birthdays, Anniversaries, Pickup/Drop-offs): Cancellations made more than 48 hours before the event incur a 20% charge, while cancellations within 48 hours will be fully charged.

  • Flight Transfers (Arrival & Departure): Cancellations within 2 hours of the scheduled pickup time will be fully charged.

  • Emergency Cancellations: In the event of an emergency, customers must provide proof of the incident; otherwise, standard cancellation policies apply

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